John Taylor
Does the board care about management?
‘Good managers bring in more revenue and improved efficiencies. Leaders may set the direction of the business vehicle and determine the volume and nature of the resources, but it is their managers that drive the vehicle.’
James Bickford
Reputation matters
‘As with any critical business metric, management guru Peter Drucker’s truism of “you cannot manage what you cannot measure” applies to reputation. The companies with the strongest capabilities quantify their reputational performance on a regular basis, and seek to truly understand what is important to stakeholders.’